Refund policy

Every Kitschmas Club item is personalized and printed just for you, so we can't accept returns or exchanges for a change of mind, a wrong size you chose, or a typo or photo you entered. Please double-check spelling, size and your photo preview before you order.

Damaged, misprinted or wrong item

If anything arrives damaged, misprinted, defective or isn't what you ordered, email hello@kitschmasclub.com within 14 days of delivery with your order number and a photo of the problem. We'll send you a free replacement, or a full refund if a replacement can't arrive in time or you'd prefer one. You don't need to send the item back.

Lost packages

If your tracking shows no movement for 7 business days, or your package is marked delivered but you can't find it, email us and we'll work with the carrier to find it or reprint your order.

Cancellations

Because we start printing quickly, we can only cancel or change an order within 12 hours of purchase. Email us as soon as possible.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.